Who we are
Right Way Translation (“Right Way Translation”, “we”, “us” or “our”) provides certified translation, document attestation, business setup, visa assistance, PRO services, and Power of Attorney services in Dubai and across the United Arab Emirates. We have operated since 2004 and we take the confidentiality of your information seriously.
This Privacy Policy explains what personal information we collect when you use our website rightwaytranslation.com or our services, how we use and protect it, who we share it with, and the rights you have. By using our website or submitting documents to us, you agree to the practices described here.
Handling sensitive documents: Many of the documents we translate or attest — such as passports, birth, marriage, divorce and death certificates, academic, medical, financial and legal records — contain sensitive personal information. We treat all such material as strictly confidential and process it only for the purpose you instructed us to carry out.
1. Information We Collect
Information you provide to us
Contact and enquiry details — your name, email address, phone number, and any message or details you include when you complete our quote form, contact form, email us, or message us on WhatsApp.
Documents and their contents — files and documents you submit for translation, attestation, certification, or related services, together with any personal data they contain (for example names, dates of birth, ID and passport numbers, addresses, financial figures, or medical details).
Service details — the source and target languages, service type, and any specific instructions or requirements you give us.
Payment and billing information — details needed to invoice you and process payment for our services.
Information we collect automatically
Technical and usage data — such as your IP address, browser type, device information, the pages you visit, and how you interact with our site, collected through cookies and similar technologies.
Cookies — small files placed on your device to help the website function, remember your language preference, and understand site usage. See the Cookies section below.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotations;
- Deliver the translation, attestation, business setup, visa, PRO, and Power of Attorney services you request;
- Process documents with the relevant authorities where your service requires it;
- Communicate with you about your order, including updates, clarifications, and delivery;
- Issue invoices and process payments;
- Maintain records as required for our certification, quality, and legal obligations;
- Improve our website, services, and customer experience;
- Comply with applicable UAE laws and regulatory requirements.
3. Legal Basis for Processing
Where applicable law requires a legal basis, we process your personal data on one or more of the following grounds: your consent; the performance of a contract or service you have requested; compliance with a legal or regulatory obligation; or our legitimate interest in operating and improving our business in a way that does not override your rights.
4. How We Share Your Information
We do not sell your personal information. We share it only as needed to deliver your requested service or to meet legal obligations, including with:
- Our translators and staff — qualified professionals working on your documents, who are bound by confidentiality obligations.
- Government bodies and authorities — for example the UAE Ministry of Justice (MOJ), Ministry of Foreign Affairs (MOFA), courts, notary offices, embassies, and consulates, where attestation, certification, or legalisation of your documents requires it.
- Service partners — such as courier and delivery providers used to return your documents, and payment processors used to complete transactions.
- Legal and regulatory disclosure — where we are required to disclose information by law, court order, or a competent authority.
We provide these parties with only the information necessary to perform their function, and we require them to protect it.
5. Confidentiality of Your Documents
Confidentiality is central to our work. Your documents and their contents are accessed only by the personnel directly involved in completing your service and by the authorities required to process them. We do not use the contents of your documents for any purpose other than fulfilling your instructions, and we do not disclose them to unrelated third parties.
6. Data Retention
We keep your personal information and documents only for as long as necessary to provide your service, to maintain the records we are required to keep for certified and attested work, to resolve disputes, and to comply with our legal and accounting obligations. When information is no longer needed, we securely delete or dispose of it.
7. Data Security
We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. These include restricted access to documents, confidentiality obligations on our staff and partners, and secure handling of physical and electronic files. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. International Transfers
We are based in the United Arab Emirates and serve clients in the UAE and internationally. Where your service requires us to transfer information outside the UAE — for example to a foreign embassy, authority, or partner — we take reasonable steps to ensure your information continues to be handled in line with this Policy and applicable law.
9. Cookies and Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences (such as language), and analyse how the site is used so we can improve it. You can control or disable cookies through your browser settings; please note that some parts of the site may not function properly if cookies are disabled.
10. Third-Party Links
Our website may contain links to third-party websites and social media pages, including Facebook, X (Twitter), Instagram, and LinkedIn. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies.
11. Your Rights
Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information, where we are not required to retain it;
- Object to or request that we restrict certain processing;
- Withdraw consent where processing is based on consent;
- Request a copy of certain information you provided to us.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.
12. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information directly from children. Where a document we process relates to a minor (for example a child’s birth certificate or academic record), it is submitted by a parent, guardian, or authorised adult who is responsible for that document.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Right Way Translation
- Address: M Floor, Office E1-19, Hashtag Business Center, City Gate Building, Bin Ham Properties, Airport Road, Port Saeed, Deira, Dubai, U.A.E.
- Phone / WhatsApp: +971 55 265 0158
- Email: info@rightwaytranslation.com
